India IT Serviceline First Level Support (Bangalore) [R762]

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

In this role we provide the first point of contact for the customers and users who request or need a service from the IT organization. The first level support handles the incoming service requests, incidents, and questions through different channels, such as phone or ticket system. The first level support tries to resolve the issues as quickly and efficiently as possible, following predefined instructions as part of the Service catalogue. The first level support also escalates the issues that cannot be resolved at the first level to the second or third level support, or other specialized teams. The first level support also monitors which IT issues occur most often to identify fields of improvement.

Expected experience: 2-3 years in first level support by today

Expected skills: min. English B2 (good to very good)