Customer Quality Engineer (Goa) [R701]

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

1. Monitoring and analysing quality performance of concrete machines.
2. Processing the warranty, CRM information for sorting, categorizing, prioritizing the problems.
3. Problem brainstorming, Root Cause analysis and Action planning with team.
4. Providing timely support to Field team for problem resolution.
5. Coordinate with factory team to ensure the timely implementation of action plans.
6. Preparing and Reporting Quality performance metrics at defined period.
7. Working on Product improvement initiatives, Cost optimization projects.
8. Traveling to customer sites to resolve problems and collecting feedback for product improvement.
9. Conducting meetings with key stakeholders for timely closure of topics.
10. Leading and executing project’s deliverables on time with full efficiency.
11. Monitoring and analysing quality performance of concrete machines.
12. Processing the warranty, CRM information for sorting, categorizing, prioritizing the problems.
13. Problem brainstorming, Root Cause analysis and Action planning with team.
14. Providing timely support to Field team for problem resolution.
15. Coordinate with factory team to ensure the timely implementation of action plans.
16. Preparing and Reporting Quality performance metrics at defined period.
17. Working on Product improvement initiatives, Cost optimization projects.
18. Traveling to customer sites to resolve problems and collecting feedback for product improvement.
19. Conducting meetings with key stakeholders for timely closure of topics.
20. Leading and executing project’s deliverables on time with full efficiency.

Experience: 6 - 8 years

Education: BE/ B. Tech in Mechanical.