Shotcrete Service Engineer (Uttarakhand)

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

• Troubleshooting, installation, maintenance, and repair on shotcrete equipment.
• Successful startup and sharing handover documentation of all the shotcrete equipment.
• Coordinating with spare part team, Inventory planning, forecasting, and monitoring to avoid short fall and get the parts on time.
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.

• Maintaining daily communications with customers to ensure early resolution.
• Promptly following up on service requests and providing customer feedback.
• Maintaining tools and test equipment and ensuring they are properly calibrated and kept in a good condition.
• Meeting Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory / customer requirements.
• Efficiently utilizing the escalation process to resolve customer service delivery issues.

B.Tech/ Diploma in Mechanical or Electrical (Minimum 3-4 years’ experience in service field) Preferably in Shotcrete or Concrete pump.