MY Putzmeister Support Analyst (Bangalore)

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

• Ticket dispatching: customer requests, registrations
• First level support / Ticket processing (interaction with Putzmeister dealers and customers)
• Reproduce reported issues in test systems (for further analysis by implementation partners)
• Built up new Ticket monitoring for MY Putzmeister
• Process-, dataflow and function documentation
• Data-/process automation within user management
• Integration tests for new functions/technology Updates
• Master data analysis and maintenance
• To assist customers for the purpose of improving processes related to system issues
• To maintain error logs in coordination with customers and dealers, and to maintain resolution reports.
• To offer recommendations — based on various metrics — on how to improve the support process in its entirety.

• Bachelor s degree in information technology, computer science, or other related discipline, or equivalent.
• 4+ years of hands-on experience managing client systems in enterprise environments.
• Basic SAP ERP knowledge preferred.
• Basic SAP Commerce knowledge preferred.
• Basic MS Azure knowledge preferred