Area Service Manager (Gujarat) [R747] 

Putzmeister ist ein weltweit tätiges Unternehmen der Baumaschinenbranche, das als Pionier im Bereich der Mörtel- und Betonpumpen gilt. Das Know-how aus diesen größten Geschäftsfeldern wird erfolgreich auch für Industriepumpen, Tunneltechnik und Handhabungssysteme eingesetzt.

Putzmeister is a worldwide leading solution provider for pumping, mixing and placing concrete, mortar and industrial solids. The company is well known for the quality, durability, and innovation of its products and services. With our parent company Sany Heavy Industries, we are amongst the world market leaders in our business. The Putzmeister Group develops, produces and sells machinery of high technological quality like truck-mounted concrete pumps, stationary concrete pumps, truck mixer, placing booms and accessories, mixing plants and industrial equipment, machinery for tunnel applications, mortar machines, plastering machines and screed machines. Business fields include the construction industry, mining and tunnelling, large industrial projects, power plants and sewage treatment plants, as well as waste incineration plants, all over the world.

Product Support

• Support installation, performance trials, PDI, Refits, production improvement programs
• Consistently deliver incredible service experience to customers by offering knowledge transfer, consultancy on product, application and addressing customer concerns
• Responsible for timely feedback and addressal of technical concerns
• Interact with all the Segment Managers to post sales requests for installation supervision, commissioning, and future service requirements with respect to Service and Product Training

Customer Service

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and part sales goals are met
• Responsible to manage Service Operations function through the Service team across entire Area i.e., Service, Spare Parts, Workshop & Product Training
• Manage/delegate administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory
• Warranty management of the area.

Network Development Service

• Establish and grow an efficient service network and build strong customer relations for on-going business growth
• Tracking competition products, their technical features, bench marking with our products, their parts pricing and life of parts
• Stay up to date on Industry standards for new innovations, materials, tools and/or processes that can benefit the organization.
• Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results.

Parts Management

• Responsible for parts availability in the area for on time delivery to customers
• Responsible for efficient Inventory management with turn rate in line with the organizational goal
• Responsible for Warehouse management – stock, warranty parts management

Business Development

• Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results.
• Generating service revenue by meeting budgeted targets by developing new service procedures and strategies to increase productivity & profitability

Team Management

• Optimize Manpower usage – Improving Productivity & Retention
• Helping to train new employees on company processes, safety and job responsibilities
• Recruit, mentor and develop customer service team and nurture an environment where they can excel through encouragement and empowerment
• Control resources and utilize assets to achieve qualitative and quantitative targets

Other tasks related to Business and Continuous Improvement

• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Ensure completion of activities as per annual plan (such as Operators Training, Customers Meet, and Doorstep Checkup Camps)

• All areas of responsibility to be carried out with proper due diligence & integrity
• Responsible for all commercial activities of Service & Parts delivery process
• To ensure timeline of all tasks / action plans & within given framework
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations
• Make yearly Service Operational plan and budget covering Service, Spare Parts and Product Training in line with Pan India Service objectives and strategy
• Work with Regional Service Manager in identifying problems, mapping/analyzing competition, reviewing procedures, and identifying appropriate mechanisms to improve sales and fuel growth in market share